FAQ

For more details on setting up and personalizing your page and managing donations:

Download our Personal Fundraising Handbook

Online Fundraising Page Setup

How do I set up my Personal Fundraising page?

We offer three types of personal fundraising pages: Celebrate, Event and Memorial.

Click on the button for the type of Personal Fundraising page you would like to create. You will be taken to a landing page with more information about the type you’ve selected.

Click on the corresponding “Create a Page” button to be taken to the registration form to set up your page.

Why should I set up a Personal Fundraising page through this website?

When you choose to fundraise directly thorough our Foundation’s website you can avoid platform fees charged by other sites, and have a greater impact on our work.

Your friends and family will be easily able to support you through your personal page and are eligible for a tax receipt for their gifts.

I’m having trouble logging in or forgot my username or password

Visit the Personal Fundraising website and click “Log In”. If you forgot your password, the system can send you a link to reset it.

Who can I contact for help?

For Celebration fundraising pages:
If you have questions please contact Hannah May at 416-603-6278 or hannah.may@uhn.ca.

For Events fundraising pages
If you have questions please contact Tara Irwin at 416-603-5800 ext. 3143 or tara.irwin@uhn.ca

For Memorial fundraising pages
If you have questions please contact Hannah May at 416-603-6278 or hannah.may@uhn.ca.

Fundraising

Is there a minimum fundraising amount to set up a Personal Fundraising Page?

No, there is not a minimum fundraising amount to set up a page. However, you will be presented with a suggested fundraising goal at registration.

How to I donate to a page?

From the main navigation click donate to a page. From there you will have three search options:

Search by Honouree or Event Name

  • For memorial pages, the honouree would be the deceased
  • For celebrate pages, you can search to find the honouree of the page ex. Tara’s Birthday Party, Barb and John’s Wedding Anniversary, Christopher’s Graduation
  • For event pages, search by event name
  • To view the page click “View Page”
  • To make a donation to the page, click “Donate to Page”

Search by Page Creator

  • If you know the name of the person who set up the fundraising page, search by page creator
  • Enter the first and last name
  • To view the page click “View Page”
  • To make a donation to the page, click “Donate to Page”

Search by Team

  • If you are looking for a team, search by team
  • Enter the team name
  • To view the page click “View Page”
  • To make a donation to the page, click “Donate to Page”
I’ve received cash/cheque donations, what should I do with them?

If friends or family prefer to give you cash or cheque donations, you can enter these gifts in your Participant Centre to keep track of your progress and update your fundraising totals. See below for details about entering offline gifts.

Example: your grandmother wants to support your fundraising efforts, but would prefer to make her donation by mail, with a cheque. Advise her to:

Make the cheque payable to: Toronto General & Western Hospital Foundation
In the notes field include: your name and “Personal Fundraising”

Toronto General & Western Hospital Foundation
R. Fraser Elliott Building, 5th Floor
190 Elizabeth St., Toronto ON  M5G 2C4

Will I receive a tax receipt for my donation?

Gifts of $20 or more, are automatically issued a tax receipt by email. Receipts for donations under $20 are issued on request. Please contact the Foundation at 416-603-5300 to request a receipt.

My Personal Fundraising Page

What is the Participant Centre?

The Participant Centre is a hub for all your personal online fundraising needs. When you log in to your Participant Centre you have access to do the following:

  • Update your photo
  • Update your story
  • Use email tools to send messages asking for support or to thank your supporters
  • Change your fundraising goal
  • Manage donations

How do I change my fundraising goal?
  • Log in to your Participant Centre.
  • From the Participant Centre homepage, see My Goal
  • Click the “Change link”
  • Enter your new goal in the field
  • Click “Submit”
How do I update my photo?
  • Log in to your Participant Centre.
  • Click on the Personal Page tab
  • Click Photos/Video
  • To find an image file saved on your computer, click “Browse”
  • Use the Caption field to include a caption below your photo
  • Click “Save/Upload”
How do I update my story?
  • Log in to your Participant Centre.
  • Click on the Personal Page tab
  • Click on “Content”
  • Update Title: this is the title of your Personal Fundraising Page
  • Update Body: similar to using Microsoft Word, you can update the copy that is displayed on your personal page.
  • Click “Save”
How can I share my page on social media?
  • Log in to your Participant Centre.
  • Copy your personal fundraising page link.
  • Log into your favourite social media platform.
  • Write your post and paste in the link you copied from your Participant Centre.
  • Click Share/Post.
Can I create a custom URL for my page?
  • Log in to your Participant Centre
  • From the Personal Page tab, click “URL settings”
  • Type the desired URL in the space provided
  • Click “Save
How do I send emails?

You can use the built-in email tools to ask friends and family for donations or send thank you messages to the donors that support your fundraising. Templates are provided, or you can craft your own messages.

Add contacts manually

  • To add contacts manually, click “Add Contact”
  • Update the information in the fields provided
  • Click “Add”

Import contacts from your email provider

  • Click Import Contacts
  • Select your email provider and click “next”
  • Follow the instructions provided

Send emails

  • From the Participant Centre home page, select the email tab

Using a template

  • Select the type of message (Thank You, Solicitation) and then select the template you’d like to use
  • Click “Next”
  • The email message editor works similar to Microsoft Word
  • Customize your message: if you like, you can update the subject line and template message
  • Be sure to update where is says [INSERT NAME HERE] and [INSERT YOUR NAME HERE] Once you’ve updated the template you can preview the message
  • Close the preview then click “Next”
  • Use the checkboxes on the left to include uploaded to your email list
  • Preview your message
  • Click “Send” and you’re done!
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